Manager of Customer Support

Jobber

The Manager of Customer Support role at Jobber offers an exciting opportunity for experienced leaders in a fast-paced environment focused on customer advocacy.

Last checked on June 11, 2026. We may earn a commission when you click through.

For experienced leaders passionate about customer service, this position offers a compelling opportunity to drive meaningful change.

✓ Attractive salary with equity ✓ Focus on customer experience improvement ✓ Career growth potential

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Manager of Customer Support

Jobber

Updated 1 month ago

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Toronto Full-Time

For experienced leaders passionate about customer service, this position offers a compelling opportunity to drive meaningful change.

About this role

The Manager of Customer Support role at Jobber offers an exciting opportunity for experienced leaders in a fast-paced environment focused on customer advocacy.

About the Company

Jobber provides job tracking and customer management software tailored for home service businesses, aiming to help professionals succeed.

Key Highlights

✓ Competitive salary range of CA$87.7-118.8k with equity options
✓ Strong focus on customer advocacy and experience improvement
✓ Leadership role in a high-volume support environment
✓ Expertise in Service Cloud, Zendesk, or Intercom required
✓ Opportunity for career growth within a well-established company

💡 Honest Take: This role is ideal for seasoned leaders in customer support but may be challenging for those without significant experience in high-volume environments.

Pros

✓ Attractive salary with equity
✓ Focus on customer experience improvement
✓ Career growth potential
✓ Work in a dynamic team environment
✓ Strong company mission

Cons

✗ High-volume pressure may not suit everyone
✗ Requires extensive prior experience
✗ Not a remote position
✗ Competitive application process
✗ Limited initial salary flexibility

Best For: Ideal for those with a track record in customer support leadership looking for growth opportunities.

Watch Out: Candidates should be prepared for a fast-paced environment and the pressures that come with managing a high-volume team.

Apply for this position →

You'll be redirected to app.welcometothejungle.com

What Customers Say

Employees appreciate the company's mission and the potential for career growth, but some find the high-volume demands challenging.

Expert Review

Jobber is searching for a Manager of Customer Support to enhance customer experience in a bustling environment. With a salary range of CA$87.7-118.8k, the compensation reflects the role's demands and the expertise required. The position emphasizes leadership and customer advocacy, making it essential for candidates to have a solid background in customer support management.

The company values those who can not only lead but also inspire their teams. Experience with tools like Zendesk and Intercom is vital, as they play a crucial role in daily operations. Additionally, the opportunity for career advancement within the organization is a significant draw.

While the role offers many benefits, it's not without its challenges. The high-pressure environment may not be suitable for everyone, particularly those without substantial experience in managing large support teams. Jobber's commitment to customer satisfaction means that the expectations are high, and candidates should be ready to meet them.

For more information on this role, visit Jobber's official listing.