IT Service Representative
Athena Information Technology
Join Athena Information Technology as an IT Service Representative, providing Tier 1 support and resolving technical issues while enhancing employee experiences.
Last checked on June 12, 2026. We may earn a commission when you click through.
Ideal for entry-level tech enthusiasts, but those seeking stable hours might want to consider other options.
IT Service Representative
Athena Information Technology
Updated 4 days agoYou'll be redirected to indeed.com
Ideal for entry-level tech enthusiasts, but those seeking stable hours might want to consider other options.
About this role
Join Athena Information Technology as an IT Service Representative, providing Tier 1 support and resolving technical issues while enhancing employee experiences.
About the Company
Athena Information Technology focuses on supporting care teams with reliable tech, driven by strong core values.
Key Highlights
- ✓ Full-time position with on-call rotation required
- ✓ Offers benefits like health and dental insurance
- ✓ Competitive hourly wage of $22.50
- ✓ Remote work flexibility
- ✓ Opportunities to solve diverse technical challenges
💡 Honest Take: This role suits those eager to jumpstart their IT career in a supportive environment, though it may involve irregular hours.
Pros
- ✓ Comprehensive benefits package
- ✓ Supportive work culture
- ✓ Hands-on experience with IT issues
- ✓ Flexible remote work policy
- ✓ Fast-paced, dynamic environment
Cons
- ✗ On-call hours can be unpredictable
- ✗ Entry-level pay may not attract seasoned pros
- ✗ Potentially high-stress situations
- ✗ Limited room for advancement without further training
- ✗ Focus on Tier 1 issues may feel repetitive over time
Best For: This position is tailored for tech-savvy individuals who enjoy problem-solving and helping others.
Watch Out: Be prepared for the demands of on-call work, which might not suit everyone’s lifestyle.
You'll be redirected to indeed.com
What Customers Say
Employees appreciate the supportive culture but mention challenges with the unpredictable nature of on-call duties.
Expert Review
The IT Service Representative role at Athena Information Technology offers a starting point for those eager to enter the tech field. With a competitive hourly wage of $22.50, employees can expect a comprehensive benefits package including 401(k), health, and dental insurance.
This position is primarily focused on Tier 1 support, which includes handling basic technical issues and escalating more complex problems. While the role provides valuable hands-on experience, it may feel repetitive for those seeking variety in their daily tasks.
Athena emphasizes a supportive culture, great fit for individuals looking to grow in a team-oriented environment. However, the on-call rotation means employees must be ready for unpredictable hours, for some.
Overall, this opportunity is well-suited for entry-level candidates eager to make their mark in IT. this role, more information is available on their official site.
You might also like
Entry-Level Computer Helpdesk Assistant
Georgia Professional Group · North Druid Hills
Full-Time
Entry-Level Computer Helpdesk Specialist
Georgia Professional Group · Atlanta
Full-Time
Related Articles
Debunking Common Myths About Manufacturing Jobs
Think you know everything about factory work? These myths might surprise you. Learn the realities and find the right job for you.
Security Jobs in New York: Top Picks for This April
Discover top security job opportunities in New York this spring. From budget-friendly picks to premium positions, here's where to look and what to avoid.
Where the Best Project Management Jobs Pay Off in April 2026
Discover which project management roles offer the best salaries this spring and how they compare. From architectural millwork to SaaS management, find your next career move with our top picks.
Receptionist vs Controller: Which Finance Job Fits You in Phoenix?
Phoenix is buzzing with finance jobs this April. Compare Receptionist and Controller roles to find the best fit for your career goals.
Why These Admin Jobs Are the Best for Remote Work in April
Explore top admin roles perfect for those seeking remote work flexibility this spring. From part-time research panels to receptionist gigs, find out which roles offer the best pay and perks.
Smart Hiring: Top Teaching Jobs in Phoenix This Spring
Discover the best teaching jobs in Phoenix this April, with insights on pay, flexibility, and work-life balance. Whether you're just starting or looking for a change, we've got you covered.