Gift Card Administrator

Excellerate JHI

The Gift Card Administrator manages the information desk and oversees the gift card programme, ensuring excellent customer service and compliance with regulations.

Last checked on June 5, 2026. We may earn a commission when you click through.

The Gift Card Administrator position is a solid opportunity for those looking to contribute to a dynamic retail environment in Mbombela.

✓ Opportunity for career growth ✓ Engaging work environment ✓ Focus on customer satisfaction

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Gift Card Administrator

Excellerate JHI

Updated 2 months ago

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Mbombela Full-Time

The Gift Card Administrator position is a solid opportunity for those looking to contribute to a dynamic retail environment in Mbombela.

About this role

The Gift Card Administrator manages the information desk and oversees the gift card programme, ensuring excellent customer service and compliance with regulations.

About the Company

Excellerate JHI is a leading property services company in South Africa, focusing on retail management and facility services.

Key Highlights

✓ Frontline customer service excellence
✓ Accurate gift card sales management
✓ Compliance with FICA and banking regulations
✓ Support for operational processes
✓ Contribution to sales targets

💡 Honest Take: This role requires strong customer service skills and attention to detail, making it ideal for experienced professionals in retail environments.

Pros

✓ Opportunity for career growth
✓ Engaging work environment
✓ Focus on customer satisfaction
✓ Hands-on experience in retail management

Cons

✗ Requires strict adherence to regulations
✗ May involve handling cash and sensitive information
✗ Potentially high-pressure sales targets

Best For: Ideal for those looking to leverage their experience in a customer-centric role within the retail sector.

Watch Out: Candidates should be prepared for the demands of meeting sales targets and handling cash responsibly.

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What Customers Say

Employees appreciate the dynamic work environment and the opportunity to enhance their customer service skills.

Expert Review

In the role of Gift Card Administrator, you will manage customer interactions at the shopping centre's information desk. This position emphasizes customer service excellence, requiring at least two years of relevant experience. Compliance with FICA and cash handling protocols is crucial, making attention to detail essential.

The company, Excellerate JHI, prides itself on maintaining high standards in retail management. This role supports operational processes, including handling lost property and facilities management, which adds variety to your daily tasks. In addition to these responsibilities, you will contribute to achieving centre gift card sales targets, making your role integral to the shopping centre's success.

If you’re passionate about customer service and have the experience to back it up, this position offers a rewarding career path. Be aware that the role can be demanding, especially during peak shopping times, and requires a proactive approach to sales. For more details, visit the company's job listing here.