Service Delivery Manager

Capgemini

As a Service Delivery Manager at Capgemini, you'll oversee application support engagements, ensuring ITIL compliance and service excellence while managing client expectations through SLAs.

Last checked on July 5, 2026. We may earn a commission when you click through.

The position offers a career opportunity in a reputable company, though it demands a strong commitment to service delivery standards.

✓ Reputable employer with global presence ✓ Focus on professional development ✓ Dynamic and collaborative work environment

Service Delivery Manager

Capgemini

Updated 19 days ago

Apply now →

You'll be redirected to in.talent.com

Mumbai

The position offers a career opportunity in a reputable company, though it demands a strong commitment to service delivery standards.

About this role

As a Service Delivery Manager at Capgemini, you'll oversee application support engagements, ensuring ITIL compliance and service excellence while managing client expectations through SLAs.

About the Company

Capgemini is a global leader in consulting, technology services, and digital transformation.

Key Highlights

✓ Manage application support engagements
✓ Apply ITIL standards for service excellence
✓ Ensure client expectations are met through SLAs
✓ Work in a dynamic team environment
✓ Opportunity for professional growth in IT services

💡 Honest Take: This role is ideal for candidates with solid experience in IT service management, but may not suit those looking for remote work or flexibility.

Pros

✓ Reputable employer with global presence
✓ Focus on professional development
✓ Dynamic and collaborative work environment
✓ Strong emphasis on ITIL standards

Cons

✗ Limited remote work options
✗ High accountability may lead to stress
✗ Potentially demanding workload
✗ Requires extensive experience in IT services

Best For: Ideal for individuals who thrive in structured environments and are committed to meeting service delivery goals.

Watch Out: Be prepared for a fast-paced work environment that requires balancing client needs with service management protocols.

Apply for this position →

You'll be redirected to in.talent.com

What Customers Say

Employees appreciate the company's commitment to professional development but note the demanding nature of the workload.

Expert Review

The role of Service Delivery Manager at Capgemini is a significant opportunity for professionals in IT service management. This position emphasizes adherence to ITIL standards, making it crucial for candidates to have a solid understanding of these frameworks.

In this role, you will be responsible for managing application support engagements, ensuring that service delivery meets established SLAs. This requires strong interpersonal skills, as maintaining client relationships is a key aspect of the job.

While the position offers the chance to work with a reputable company known for its commitment to professional growth, it also demands a high level of accountability. The workload can be substantial, which may not be ideal for everyone.

For candidates seeking a vibrant work culture and opportunities for skill enhancement, this role can be highly rewarding. However, those looking for more flexibility in work arrangements may find it limiting. For further details, you can check out the official job listing at Capgemini's page.