Customer Experience Advisor

DFS Furniture Ltd

Join DFS as a Customer Experience Advisor, where you'll support customers in-store, sharing your passion and knowledge about DFS products.

Last checked on June 8, 2026. We may earn a commission when you click through.

The Customer Experience Advisor role at DFS offers a fulfilling part-time opportunity for those with a keen interest in customer service and home furnishings.

✓ Flexible part-time hours ✓ Supportive team culture ✓ In-depth training on DFS products

Customer Experience Advisor

DFS Furniture Ltd

Updated 9 days ago

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Hove

The Customer Experience Advisor role at DFS offers a fulfilling part-time opportunity for those with a keen interest in customer service and home furnishings.

About this role

Join DFS as a Customer Experience Advisor, where you'll support customers in-store, sharing your passion and knowledge about DFS products.

About the Company

DFS Furniture Ltd is a leading UK retailer specialising in quality furniture and home furnishings, renowned for its exceptional customer service.

Key Highlights

✓ Part-time position with 20 hours per week
✓ Opportunity to become a DFS product expert
✓ Collaborative work environment with a close-knit team
✓ Focus on enhancing customer journeys and satisfaction
✓ Potential for career progression within the company

💡 Honest Take: This role is ideal for individuals who enjoy direct customer interaction and have a passion for home furnishings but may not suit those seeking a full-time position.

Pros

✓ Flexible part-time hours
✓ Supportive team culture
✓ In-depth training on DFS products
✓ Potential for long-term career growth
✓ Direct customer engagement

Cons

✗ Limited to 20 hours per week
✗ In-store role may not suit everyone
✗ Requires a strong sales focus
✗ Potentially high-pressure environment during busy times
✗ May involve weekend shifts

Best For: This role is suitable for enthusiastic individuals who thrive in a team environment and enjoy helping customers.

Watch Out: Prospective applicants should be prepared for a fast-paced retail environment and potential weekend shifts.

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Expert Review

The Customer Experience Advisor position at DFS is an engaging role for those who enjoy working closely with customers in a retail setting. The part-time nature of the job, with 20 hours a week, allows for flexibility, ppealing for students or anyone looking to balance work with other commitments.

With a focus on customer satisfaction, employees will receive comprehensive training to become knowledgeable about DFS products, ensuring they can effectively assist customers. However, the role does require a strong sales approach, which may not be ideal for everyone.

As part of a close-knit team, you'll be supported in your efforts to enhance the customer journey. Yet, that the in-store setting can lead to high-pressure situations, particularly during busy periods. This role provides develop skills in customer service while working in a dynamic retail environment, but be mindful of the requirement for weekend availability.

Overall, those who thrive on interaction and have a passion for home furnishings will find this role rewarding. For further details, visit the official listing on DFS's recruitment page.