Customer Service Consultant

PLP Group

Join PLP Group as a Customer Service Consultant, providing information and support to clients while ensuring a friendly and professional experience.

Last checked on June 4, 2026. We may earn a commission when you click through.

The position offers a stable opportunity for those passionate about customer service but requires a commitment to professionalism and teamwork.

✓ Stable full-time position ✓ Team-oriented work culture ✓ Opportunity to enhance communication skills

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Customer Service Consultant

PLP Group

Updated 2 months ago

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Randburg Full–Time

The position offers a stable opportunity for those passionate about customer service but requires a commitment to professionalism and teamwork.

About this role

Join PLP Group as a Customer Service Consultant, providing information and support to clients while ensuring a friendly and professional experience.

About the Company

PLP Group is a reputable contact centre service provider, dedicated to delivering high-quality customer service.

Key Highlights

✓ Answer calls promptly and professionally
✓ Capture accurate information from callers
✓ Promote the company's reputation with every interaction
✓ Work collaboratively in a team environment
✓ Respond to email inquiries efficiently

💡 Honest Take: This role is ideal for individuals who thrive in fast-paced environments but may not suit those seeking flexible hours or remote work.

Pros

✓ Stable full-time position
✓ Team-oriented work culture
✓ Opportunity to enhance communication skills
✓ Engaging work environment
✓ Direct interaction with clients

Cons

✗ No remote work options
✗ Potentially high call volumes
✗ Limited salary transparency
✗ High-pressure environment
✗ Requires strict adherence to policies

Best For: It's particularly suitable for those with strong communication skills and a desire to help others resolve issues.

Watch Out: Candidates should be prepared for a busy environment and the expectations of maintaining professionalism under pressure.

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You'll be redirected to pnet.co.za

What Customers Say

Employees often praise the supportive team atmosphere, though some mention the high call volumes as a challenging aspect.

Expert Review

This customer service role with PLP Group focuses on delivering quality service in a fast-paced environment. Candidates must demonstrate efficiency in handling enquiries and accurately logging information. The team environment is supportive, but individuals need to maintain a friendly disposition regardless of call volume.

Expectations include timely responses to customer emails and fostering positive relationships with clients. This position offers the chance to enhance your customer service skills significantly, making it a great entry point for those new to the industry.

However, the role comes with challenges, such as no option for remote work and managing potentially high call volumes. Individuals seeking flexibility may find this limiting. According to PLP Group's listing, professionalism is non-negotiable, which may require an adjustment period for new hires.