Customer Service Representative

Planet Fitness

Join Planet Fitness as a front desk associate to provide excellent customer service to members and guests, with both full-time and part-time positions available.

Last checked on August 30, 2026. We may earn a commission when you click through.

✓ Flexible scheduling with full-time and part-time options ✓ Opportunity to work in a dynamic and social environment ✓ Gain experience in customer service within the fitness industry

Customer Service Representative

Planet Fitness

Updated 3 days ago

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Hilliard Part Time

This position is great for outgoing individuals who thrive in a customer-centric environment. However, the lack of disclosed salary details could deter potential candidates looking for transparency.

About this role

Join Planet Fitness as a front desk associate to provide excellent customer service to members and guests, with both full-time and part-time positions available.

About the Company

Planet Fitness is a leading fitness club dedicated to providing a welcoming environment for all members, regardless of fitness level.

Key Highlights

✓ Greet members and guests with a friendly attitude
✓ Handle front desk activities including phone inquiries
✓ Full-time and part-time positions available

💡 Honest Take: The role can be rewarding for those who enjoy working with people, but be prepared for occasional high-pressure moments during peak hours. The pay isn't disclosed, which may raise concerns for some applicants.

Pros

✓ Flexible scheduling with full-time and part-time options
✓ Opportunity to work in a dynamic and social environment
✓ Gain experience in customer service within the fitness industry

Cons

✗ Salary not disclosed, leaving potential applicants guessing
✗ High customer volume during peak times may lead to stress
✗ Limited advancement opportunities in some locations

Best For: This role suits high school or college students looking for flexible work hours while gaining customer service experience.

Watch Out: Potential for limited salary transparency may affect job acceptance decisions.

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What Customers Say

Employees appreciate the supportive community atmosphere but mention challenges with salary transparency and peak hour stress.

Expert Review

This Customer Service Representative position at Planet Fitness offers a direct way to engage with members and contribute to a positive club atmosphere. The flexible scheduling is ideal for students or anyone needing part-time work. However, applicants should be aware that the absence of disclosed salary information could affect their decision-making process.

Customers can be demanding, especially during peak hours, which might create a stressful environment for some associates. It's essential to be prepared for this dynamic. Overall, if you enjoy a lively workplace and are comfortable with the unknowns regarding pay, this could be a fulfilling role.